Frequently asked questions
What size shirt should I order?
Measure your chest and refer to our size chart in the shirt description to see which size will fit best. Because we offer differnt styles, each apparel item will fit differently, so follow the sizing description for the specific item you're purchasing.
When will I receive my order?
We're a small shop and print our shirts to order. Expect a turn-around time up to 7 business days from order to ship date for items out of our Florida headquarters. We ship USPS and US orders typically arrive 2-5 business days after the ship date.
How should I wash my shirt?
For best results, turn your shirt inside out and wash in cold water on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use fabric softeners or dry-clean items.
What is your return policy?
Because many of our items are made when ordered just for you, we cannot accept returns or exchanges unless the item is defective or damaged in transit. Printing to order helps our Quality Control Supervisor, Hygge keep a closer eye on things and we produce only what is needed to keep inventory low and waste at a minimum — things Mother Earth appreciates, too!
That’s why we ask that you please review the size descriptions before placing your order as some shirts run small, other apparel runs larger and some swag is just right. We wish all shirt sizes ran just right, but in order to give you various style choices, each type comes with its own fit. Any questions, just ask!
If an item arrives damaged or defective, please let us know within 20 DAYS from the time you received your order so that we can make it right. Contact us at info@shelterswag.com and send photos to help expedite the process.